Service Manager Jr

Job Description:

This role works as part of a team of Managed Services Manager (MSM) and will be responsible for incident communications to customers via email using a template provided. 

Responsibilities:

Gather the status of Severity 1 and Severity 2 incidents from the incident management team and populate the template and publish to the customer at a set frequency. 

Requirements:

  • English level 85% (verbal & written).
  • Three years of experience in advanced technical troubleshooting
  • Good technical writing skills
  • Effective use of office productivity software suites.
  • Effective time management
  • Knowledge of networking
  • Understand ITIL practices or agile methodology

Perks:

  • Birthday off.
  • Private medical plan.
  • Referral bonuses.
  • Top Performance recognition.
  • Discounts with affiliated universities, financial companies and hotels.
Add another language...