Job Description:
This role works as part of a team of Managed Services Manager (MSM) and will be responsible for incident communications to customers via email using a template provided.
Responsibilities:
Gather the status of Severity 1 and Severity 2 incidents from the incident management team and populate the template and publish to the customer at a set frequency.
Requirements:
- English level 85% (verbal & written).
- Three years of experience in advanced technical troubleshooting
- Good technical writing skills
- Effective use of office productivity software suites.
- Effective time management
- Knowledge of networking
- Understand ITIL practices or agile methodology
Perks:
- Birthday off.
- Private medical plan.
- Referral bonuses.
- Top Performance recognition.
- Discounts with affiliated universities, financial companies and hotels.