Job Description:
This role works as part of a team of Managed Services Manager (MSM) and will be responsible for incident communications to customers via email using a template provided.
Responsibilities:
Gather the status of Severity 1 and Severity 2 incidents from the incident management team and populate the template and publish to the customer at a set frequency.
Requirements:
- English level 85% (verbal & written).
- Experience in Customer service.
- Process learning and problem-solving adaptability.
- Networking Technical, experienced with networking equipment / Technical Certification, IT/Systems engineering is preferred.
- Technical terms knowhow (Servers, Storage, Data Base etc.)
- 6 Months to 1 year of experience in advanced technical troubleshooting
- Proven job stability (required)
Perks:
- Birthday off.
- Private medical plan.
- Referral bonuses.
- Top Performance recognition.
- Discounts with affiliated universities, financial companies and hotels.