Supervisor

The supervisor will handle the call center agents who work under the outsourcing modality, as the person in charge of communicating and following up on administrative matters

Responsibilities:

  • Responsible of following up and providing feedback to call center agents
  • Arrange and report all matters related payroll incidences
  • Follow up on the metrics provided by our clients
  • Arrange follow up meetings with the client and Pertec
  • Motivate agents through positive feedback

Requirements:

  • High School degree
  • 1 year of experience in supervisory positions or related
  • Desirable: Experience in call center environment
  • Advanced English (B2)
  • Availability to commute to our clients' sites

Skills:

  • Communication skills
  • Skills for personnel management and good customer service skills
  • Problem-solving skills
  • Planning and organization skills

Perks:
Birthday off.
Private medical plan.
Referral bonuses.
Top Performance recognition.
Discounts with affiliated universities, financial companies and hotels.

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